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Find answers to shipping, returns, orders, etc below. Or write to us directly at or call 917-300-8171.

Orders and Shipping


We accept all major credit cards including Visa, Mastercard, Amex, and Discover. We also accept Paypal. You can also choose to use Afterpay, a platform that allows you to purchase now and pay for your purchase in four equal payments. Learn more about Afterpay below.


We attempt to process and ship your order as quickly as possible. Please allow 1-3 business days for most in-stock products to ship.

Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify shipping addresses once your order has shipped.


Please allow 1-3 business days for most in-stock products to ship. Delivery times range from 2-7 business days depending on your location. You will receive an email with an estimated delivery date and tracking info after when your order has shipped. We ship via Fedex, UPS, or USPS depending on the best delivery timing.


Yes, we offer free ground shipping to the contiguous 48 states.


Orders shipping to Alaska and Hawaii are charged by weight. You will be able to see the fees during checkout once you enter in your zip code. We ship to Alaska & Hawaii via USPS Priority Mail.

At the moment, we cannot ship to Puerto Rico, PO boxes, military addresses, or Internationally. Sorry!


If you're in the Brooklyn area, you can always choose to swing by our Red Hook office (185 Van Dyke St. Brooklyn, NY 11231). Since we don’t have a storefront, please email orders@velvethippo with details to coordinate a pick-up time.



Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.


Just shop and check out as usual. During checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s pretty easy!

Please note, all items in your shopping cart must be eligible for Afterpay and the bag value must be between $35 and $1000.

Approval amounts may vary and are determined by Afterpay. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or at


All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may login to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.


You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.


Afterpay returns follow our standard return process. See below for more information about our Return policy. Afterpay will be notified of your return and refund payment accordingly.

If you have a question or concern about your Afterpay order, please contact Afterpay support at


Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or at using the contact form found here.




We have various tools to help you to discover the best fit for your pet and home. We offer complimentary swatches so you can touch, see and compare fabrics that will help you make the best decision. We also provide detailed dimensions of our beds so you can measure and visualize how your pet will fit into the bed, and how the bed will fit into your home. You can always reach out at with any questions.

We will happily replace or issue a refund if there is a product defect. Unfortunately, we cannot issue returns for any other reasons.

If you believe you have a product defect, please email to request a Return Authorization Number. We will follow up with return instructions and include a return shipping label. Once your return package has been received, you will be notified by email that your refund has been issued. Refunds are generally processed within 5 to 10 business days.

Promo Codes

Promo codes run from a limited time, subject at our discretion. Promo codes cannot be combined with other codes and cannot be applied to previous purchases. Limit one promo code per order. Terms of offer are subject to change.


Use code SPRINGUP for 20% off your entire order including sale items, with a minimum purchase of $50 before tax. Sale + code valid through 4/30/2020 11:59PM EST. Limit one code use per customer. Enter code during checkout. Multiple codes cannot be used on one order.


Need to see our Hex Cushion fabric in person? We offer up to three complimentary swatches with free shipping. Start your swatch order here and enter your shipping address during checkout.

Swatches ship within in 1-3 business days via USPS, and delivery time is usually between 2-7 business days depending on your location.

Care + Washing Instructions

Yes, our beds are machine washable! To do so, we recommend the following steps:

-Remove all interior pillow inserts from the covers by unzipping.

-Machine wash the outer cover separately from the pillow inserts. Use a mild detergent of your choice. Due to the nature of the dying process, the cover may slightly transfer color, so that's why we suggest washing the cover separately.

-Stick the cover and the pillows in the dryer, in separate cycles. Tumble dry low. **Tip: Stick the cover in the dryer. This helps 'suck out' the pet hairs into the lint trap.


See our detailed measurements of our beds here.

Gift Cards

Reach out at to purchase a gift card.


For all wholesale inquiries, apply here.


Any product or sizing questions or have any special requests? Reach out at or 917-300-8171 and we'll do our best to answer all questions promptly.