Shipping + Returns

 

orders, Shipping, and Delivery

We accept all major credit cards including Visa, Mastercard, Amex, and Discover.

Free Shipping to the 48 contiguous states: Introducing free ground shipping to the contiguous 48 states.

Orders are shipped out within 1-3 business days upon order receiving. Delivery times range from 2-7 business days depending on your location. You will receive an email with an estimated delivery date and tracking info after when your order is shipped. We ship via Fedex, UPS, or USPS depending on the best delivery timing.

Shipping to the Alaska & Hawaii: Orders shipping to Alaska or Hawaii are charged by weight. You will be able to see the fees during checkout once you enter in your zip code. We ship to Alaska & Hawaii via USPS Priority Mail.

At the moment, we cannot ship to Puerto Rico, PO boxes, military addresses, or Internationally. Sorry!

Local Pick Up: If you're in the Brooklyn area,  you can always choose the Local pick up option and swing by our Redhook office (185 Van Dyke St. Brooklyn, NY 11231). Since we don’t have a storefront, please provide details during checkout to coordinate a pick-up time.

 

promo codes

Promo codes run from a limited time, subject at our discretion. Promo codes cannot be combined with other codes and cannot be applied to previous purchases. Limit one promo code per oder. Terms of offer are subject to change.

 

Return policy

We will happily accept a return and process a refund within 30 days from the order ship date. Please make sure the product is in new condition, without any pet hair, and in its original packaging with all tags. 

We offer a simple return process via UPS. If you choose to use this method, a per item fee will be deducted from your refund. To get started, follow the steps below:

1- Generate a UPS return label here
2- Once you receive your prepaid UPS shipping label, print and attach it to your package. Please include your order number somewhere on or in your return package. You can schedule a UPS Pickup or drop off the package at a UPS Location nearest you.
3-Once your package is received, you will be notified by email that your refund has been issued. Refunds are generally processed within 5 to 10 business days.

*Per item return fee: ($10 for neck bands & tote bags, $20 for hex cushions & asher throws)

Alternatively, you may also choose to ship your items back using a carrier of your choice (we recommend using a service with tracking). In this case, first email orders@velvethippo.dog with your return reason so we can authorize the return.

 

complimentary swatches + shipping

Need to see our Hex Cushion fabric in person? We offer free swatches & free shipping on swatches. You can order one, two, or the complete swatch pack of three. Start your swatch order here & enter your shipping address during checkout.

Swatches will be shipped out in 1-3 business days upon receiving the order via USPS, and delivery time will be 1-7 business days depending on location.

Gift cards & Special Requests 

We now offer digital gift cards. You can purchase them here.

How it works:

Purchasing a digital gift card sends an email with a unique gift card code to you or your recipient. The gift card recipient can enter this code at checkout to subtract the gift card value from their order total.

You can print gift card codes, but they aren't available as physical, plastic cards. During checkout, you can choose to email the gift card code to yourself or your recipient. Only one gift card can be purchased per order. Gift cards never expire.

Want to purchase a different gift card amount?

Reach out at hello@velvethippo.dog for custom gift card amounts.

Special requests:

Please do not hesitate to contact us at hello@velvethippo.dog with any gift card help or special requests (rush order, etc). We will do our best to reply within a day or two.

 

Questions & Feedback

Any product or sizing questions? Anything we should know or that you don’t see answered here? We'll do our best to answer all questions promptly. Do not hesitate to contact us at hello@velvethippo.dog.