Shipping + Returns

 

orders, Shipping, and Delivery

We accept all major credit cards including Visa, Mastercard, Amex, and Discover.

Shipping to the 48 contiguous states: We offer a flat rate economy shipping fee of $7 for orders shipping to the contiguous 48 states.

Shipping times usually take 2-5 business days, depending on your location. You will receive an estimate of the delivery date via email after placing your oder. We ship via UPS, USPS, or Fedex depending on the best delivery timing.

Shipping to the Alaska & Hawaii: Orders shipping to Alaska or Hawaii are charged by weight. You will be able to see the fees during checkout once you enter in your zipcode. We ship to Alaska & Hawaii via USPS Priority Mail.

At the moment, we cannot ship to Puerto Rico, PO boxes, military addresses, or Internationally. Sorry!

Local Pick Up: If you're in the Brooklyn area,  you can always choose the Local pick up option and swing by our Redhook office (185 Van Dyke St. Brooklyn, NY 11231). Please fill out your details during checkout to coordinate a pick-up time since we don't have a storefront yet.

 

Current Shipping Promotion

Enter code '100YAY' for *free shipping on orders over $100:

*This promotional discount only applies for shipments going to the contiguous 48 states. For shipments going to Alaska & Hawaii, the normal shipping policies noted above will apply. "100YAY" is only valid for orders totaling over $100 (after any other promotional codes are applied).

*Enter promo code "100YAY" during step 4 (payment during checkout). 

 

Return policy

We will happily accept a return and process a refund within 30 days from the order ship date. Please make sure the product is in new condition, without any pet hair, and in its original packaging with all tags. 

We offer a simple return process via UPS. If you choose to use this method, a $15 charge will be deducted from your refund. To get started, follow the steps below:

1- Generate a UPS return label here
2- Once you receive your prepaid UPS shipping label, print and attach it to your package. Please include your order number somewhere on or in your return package. You can schedule a UPS Pickup or drop off the package at a UPS Location nearest you.
3-Once your package is received, you will be notified by email that your refund has been issued. Refunds are generally processed within 5 to 10 business days.

Alternatively, you may also choose to ship your items back using a carrier of your choice (we recommend using a service with tracking). In this case, first email orders@velvethippo.dog with your return reason so we can authorize the return.

Gift cards & Special Requests 

Please do not hesitate to contact us at orders@velvethippo.dog with any gift card or special requests (gifts, rush order, etc). We will do our best to reply within a day or two.

 

Questions & Feedback

Any product or sizing questions? Anything we should know or that you don’t see answered here? We'll do our best to answer all questions promptly. Do not hesitate to contact us at orders@velvethippo.dog