Shipping + Returns

 

orders, Shipping, and Delivery

We accept all major credit cards including Visa, Mastercard, Amex, and Discover.

For orders over $100 (after promo codes are applied), we offer free economy shipping within the domestic USA, including Alaska & Hawaii. Enter promo code 100YAY during step 4 (payment during checkout). For orders under $100, there is a $7 flat rate shipping fee.

Shipping times usually take 2-5 business days, depending on your location. You will receive an estimate of the delivery date via email after placing your oder. We ship via UPS, USPS, or Fedex depending on the best delivery date.

At the moment, we cannot ship to Puerto Rico (sorry!), PO boxes, or military addresses.

If you're in the NY City area,  you can always choose the Local pick up option and come pick up at our Brooklyn office (185 Van Dyke St. Brooklyn, NY 11231). 

 

Return policy

We will happily accept a return and process a refund within 30 days from the order ship date. Please make sure the product is in new condition, without any pet hair, and in its original packaging with all tags. 

We offer a simple return process via UPS. If you choose to use this method, a $7 charge will be deducted from your refund. To get started, follow the steps below:

1- Generate a UPS return label here
2- Once you receive your prepaid UPS shipping label, print and attach it to your package. You can schedule a UPS Pickup or drop off the package at a UPS Location nearest you.
3-Once your package is received, you will be notified by email that your refund has been issued. Refunds are generally processed within 5 to 10 business days.

Alternatively, you may also choose to ship your items back using a carrier of your choice (we recommend using a service with tracking). In this case, first email orders@velvethippo.dog with your return reason so we can authorize the return.

Special Requests 

Please do not hesitate to contact us at orders@velvethippo.dog with any special requests (gifts, rush order, etc). We will do our best to reply ASAP and accommodate.

 

Questions & Feedback

Any product or sizing questions? Anything we should know or that you don’t see answered here? We'll do our best to answer all questions promptly. Do not hesitate to contact us at orders@velvethippo.dog